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Email Frequently Asked Questions

Email Migration
  • Q: When will this happen?
    • A: Email accounts will be migrated to the cloud in phases.  You will be notified of your scheduled migration date 2 weeks in advance via email.
  • Q: Will I lose any of my Outlook mailbox information?
    • A: The migration process is solid. Thousands of accounts are migrated to the Office 365 cloud on a daily basis. Although the possibilities of this losing a mailbox is unlikely, we will backup your mailbox before it is migrated to the cloud and will retain until the migration process is successfully completed.
  • Q: Is there something I need to do on my end to make the migration happen?
    • A: YES, thanks for asking. You need to close Outlook completely during your scheduled migration time. We will be announcing a very specific time (like Sunday, April X, from midnight to 5 a.m.) so you will know when to have Outlook closed. You will also need to RESTART your computer, so it is suggested that you power down your computer during the migration.  We will do the rest.
  • Q: How do I know if my account was migrated?  Will my computer notify me?
    • A: Your computer will not notify you. You will know that you account has been migrated if you have a 50GB mailbox. In the Outlook client, click on “File” and look under Mailbox Settings.
  • Q: Will my district Email be different on my phone?
    • A: Yes.  You will need to update the settings for your email in your phone.  Check Here for more information
  • Q: What specifically is being migrated to the cloud as part of the Office 365 Migration?
    • A:The migration will move your outlook content including:
      • Mailbox email, including folder hierarchy

      • Personal calendar items, including share permission

      • Personal contacts

      • Personal tasks

      • Outlook email rules and delegation settings

    •  Public folders and calendars are part of sharepoint and will not be migrated.

  • Q: Is Sharepoint part of this migration?
    • A: No.  Our current sharepoint on-premise will not be migrated to the cloud at this time.  Users will still have access to shared calendars and email.
  • Q: I have public folders and calendars in my outlook, what will happen to them?
    • A: Public folders and calendars are part of Sharepoint and will remain on-premise.  You will be able to continue to use them as before. And as before you will only be able to get to them through the Outlook Client (program on your PC) not through the online version. As always, TIS highly recommends that you move all public folders to Google Drive for web access.
  • Q: What if I have archives that I use? Where will those go?
    • A: If you currently have archives, these will remain in your local computer during the migration.  There is no need to do anything.  (Remember that local archive are files that reside on your computer and not in the cloud.  Also note that we do NOT keep backups of your local Outlook Archives or local files. If these files are deleted we cannot restore them.)
  • Q: I use the Outlook Client on my computer, is that going to change?
    • A: Your Outlook Client in your computer will look the same, it will just show more space capacity (50GB).  No more “Full inbox” problems!
  • Q: I use the web outlook at webmail.capousd.org is that going to change?
    • A: Yes.  The login process and look & feel of Outlook Web will be different once your account is migrated to the cloud. See new Accessing Office 365 Email in this document for details.
  • Q: I tried to access my web email as I always do at https://webmail.capousd.org and I got an error page telling me to follow a link, why isn't it working? What should I do?
    • A: It means that your account has been migrated to the cloud and that you are on your way to a better email experience.  You mailbox is now in the cloud and the logon procedure is a little bit different. It’s okay to follow the link and proceed to login when prompted.  For more details on how to sign into Office 365 email please see Accessing Office 365 Email section in this document. Also, if you have bookmarked or made the online email link a favorite in your browser, you will need to delete that and add the new link.
  • Q: I have my district email account setup on my phone, will that continue to work?
  • Q: Will I lose my contacts and calendar items on my phone if I remove my old email account?
  • Q: Why are we migrating to the cloud?
  • Q: Where can I get help?
    • A: As always, RADAR is your ticket for help.  Please submit a ticket, then call RADAR for support.  Make sure to reference your ticket number.
  • Q: My email account was migrated to Office 365 and I have since restarted my computer as indicated, but I am experiencing problems with my Outlook Client, how can I get help?
    • A: Submit a RADAR ticket then contact RADAR for assistance by dialing extension 45500 from a district phone or by calling (949) 234-5500.
  • Q: I have read all the information provided on this document but I still have questions or concerns who can I talk to?
    • A: Submit a RADAR ticket then contact RADAR for assistance by dialing extension 45500 from a district phone or by calling (949) 234-5500.